FAQs

Taste and tenderness is a precise science. All our Australian Beef and lamb is of the highest quality, raised on organic pastures and fed nothing but 100% wild grass. TruBeef is an online butcher with the highest possible global standards. To ensure all our Organic, Grass-fed and Grass-finished beef and lamb is melt-in-the-mouth juicy, full-flavored and tender; we adhere to strict grading standards.

To guarantee a great eating experience, all our premium beef and lamb is hand selected and rigorously graded at its origin based on the following factors: 
• Meat color
• Marbling
• Fat distribution
• Cattle breed / Lamb breed
• pH
• Cattle maturity / Lamb maturity

Furthermore, during transport to the USA, we purposely allow the lamb and beef's natural enzymes to break down muscle tissue for delicious aged beef and lamb texture and tenderness.

TruBeef is committed to deliver the best-tasting, best quality, safest, and cleanest beef and lamb in the world! Deliveries are shipped in fully recyclable and eco-friendly insulated boxes with dry ice.

Yes. Please check out our Curated Boxes.

Each box is put together for customers with different dietary goals and lifestyles in mind. Keto diet, Paleo diet, Gluten-free diet, Zero Carb diet, Carnivore diet, AIP diet, or Conventional diet ~ we have you covered! Each box contains nothing but our Premium Australian beef and lamb. Organic, Grass-fed and Grass-finished, Non-GMO Project Verified, Halal Certified Beef and Lamb.

There's no swapping or replacement of cheaper cuts in each curated box. There's no surprises when you open your TruBeef subscription delivery box!

All recurring subscriptions get FREE 2 lbs. Ground Beef and 10% OFF on each and every recurring order.
Minimum Order $149. Free Ground Delivery at $149+

No. Just like our Steak cuts, Ground Beef, Burgers, Hotdogs, and Roasts, Beef Bones, Offal Meats, and Lamb ~ you can order a Curated Box as a One-time order or for more savings and free gifts, Subscribe, Save 10% + Get Free. 

When you buy our lamb, beef, and steaks online, and curated boxes, you choose either: a Recurring Subscription or a One-time Order. 

All recurring subscriptions get FREE 2 lbs. Ground Beef and 10% OFF on each and every recurring order.
Minimum Order $149. Free Ground Delivery at $149+

Before large scale industrial farming took over this is how it used to be done!

Cattle and Sheep reared on the same farm that are Grass-fed and Grass-finished, raised on Organic pastures are feeding on and living in the most natural environment possible for their species. No Pesticides, Herbicides, Chemical Fertilizers, Grains, or Feedlots. Just wide-open pastures. 

The natural beef and lamb our livestock produce has fewer calories, less saturated fat, and more Omega 3s. It is high in conjugated linoleic acids (CLAs) and is higher in Vitamin A and E compared to beef raised in feedlots. Authentic Grass-fed lamb such as TruBeef's contains every single amino acid and is therefore the most complete protein from the animal kingdom.

Trubeef is an online butcher committed to natural, sustainable, and regenerative farming methods. 

The GMO grains that feedlot sheep and cattle are fed is NOT natural for their digestive system. Also, cattle and sheep live stressed and confined lives in feedlots as these feedlots are NOT a natural living environment. This mixture of stress, poor diet, and unnatural environment has a huge effect on the beef and lamb's taste / quality. 

Feedlot livestock also leave a higher carbon footprint, produce more CO2 and methane than Grass-fed and Grass-finished, Pasture-raised cattle and sheep. For cattle and sheep to thrive naturally as ruminants and to ensure sustainable farming, all cattle [beef and dairy] and sheep must be allowed to move freely and eat from clean, untainted, and organic pastures.

We are as honest about our pricing as we are about our beef and lamb. We are purveyors of the finest Australian beef and lamb. Non-GMO Project Verified, USDA Organic, 100% Grass-fed and Grass-finished, Pasture-raised, Halal Certified beef and Dorper breed lamb. Currently, beef and lamb is all we sell from our family farms that we know and trust. Some competitors sell by the box and entice you to buy much cheaper Chicken, Pork, and Fish but still charge their customers premium beef prices.

When you receive your lamb, beef, and steak online delivery from TruBeef, there are no surprises in your box! At TruBeef, you get what you pay for.  

Australia has more Organic land than anywhere else, in fact it has more than 52% of the world's Certified Organic farmland. Australia has year-round climate that is conducive to running sheep and cattle on natural, nutrient-rich Organic pastures which is NEVER genetically modified (non-GMO).

All our lamb and beef livestock is verified as Free Range: NEVER confined to feedlot, and are NEVER given any grains, additives, growth hormones, antibiotics, preservatives, supplements, or GMOs! All our beef and lamb livestock is raised the way nature intended, in a humane and sustainable manner. All our beef and lamb is 100% Grass-fed and Grass-finished on Organic pastures.

Furthermore, all our Australian lamb and beef farmers operate the finest Organic, Non-GMO, Grass-fed beef and lamb programs in the world with the most sophisticated National Tracking System for all animals, where traceability and food safety is second-to-none.

We are extremely proud of the unrivalled quality and the level of third-party independent certifications that TruBeef holds.

YES. Our Beef and Lamb Halal Certification is backed under law and audited by the Australian Government Authorized Halal Program (AGAHP), that our meat is produced and slaughtered with the highest integrity and reverence to Halal standards for raising and slaughtering Halal beef and lamb.

Our Halal Beef is certified by AIS.
Our Halal Lamb is certified by SICHMA.

Because NOT all Organic beef and lamb are created equal!

To be certified as Organic beef and lamb, cattle and sheep can simply be fed a diet of Organic grains and Organic supplement feeds. Meanwhile, no consideration is given to whether these ruminant farm animals live freely on Organic pastures and eat any grass as nature intended for their species. 

Similarly, beef and lamb that is labelled only "Grass-fed" does NOT guarantee a full 100% Grass-fed and Grass-finished diet, this allows the use of pesticides, herbicides, chemicals, and artificial fertilizer. We don't consider Organic feeds or partial grass / grain diets as 100% natural beef and lamb!

We feel it is vital to honor our customers with only the very best, the cleanest, and the most natural lamb and beef on the planet by offering Certified USDA Organic Beef and Lamb that is also Verified and Certified as 100% Grass-fed and Grass-finished, and Verified as Pasture-raised. Our beef and lamb is also Non-GMO Project Verified.

Our customers can have complete confidence in all our products. TruBeef is as natural as it gets!

TruBeef is Always Certified Organic. Always Grass-fed and Grass-finished.

NO, not at all. All our lamb and aged beef is hormone-free. No hormones are administered to the livestock. The quality standard and term ”no added hormones” as defined by the USDA means that NO hormones (natural or synthetic versions) are administered to the farm animals during their lifetime. As beef and lamb are derived from an animal, there is natural occurring hormones in their bodies just as nature intended. All our sustainable beef and lamb farms are hormone-free.

NO. The marketing claims "Beyond Organic", "Better than Organic", "More than Organic" are highly misleading and have no legal or regulated definition, nor any on-farm third-party verification / inspection. These false marketing claims are created to deceive consumers.

Many unfounded marketing claims try to add value to products, however, consumers can be assured that USDA Certified Organic products are rigorously inspected and verified 100% Organic at all steps, from their beginnings on the farm, all the way to your dinner table. The USDA establishes extremely thorough guidelines and principles, and protects the integrity and chain of custody of meat bearing the USDA Organic seal. This assures consumers that USDA Certified Organic products meet consistent quality and standards.

TruBeef meets the rigorous Organic certification standards determined by USDA. All our farm animals remain and graze on Certified Organic Wild Grass Pastures from birth to harvest [No Organic Grains / No Organic Feeds]. No GMOs, No herbicides, No pesticides, No fertilizers, No feedlots. All our farm animals are never administered any antibiotics, growth hormones, additives, or animal by-products. Bottom line, if a meat product does not have the official USDA Certified Organic logo, it is not Organic.

TruBeef is Always Certified Organic. Always Grass-fed and Grass-finished. 

Certainly! TruBeef is an online butcher that gives you complete freedom.
When you order lamb, beef, and steaks online, as well as offal, you order what you like and when you like it.

Just fill your cart to a value over $149 and GROUND DELIVERY IS FREE.
You decide on either: One-time order or Subscribe, Save 10% + Get Free.

All recurring orders get FREE 2 lbs. Ground Beef and 10% OFF in each and every recurring order.
Minimum Order $149. Free Ground Delivery at $149+

For the deepest discounts, please check our SIDE OF BEEF / HALF COW / QUARTER COW / BULK BEEF.
If you have any questions or would like a Bespoke Bulk order, please email us at hello@truorganicbeef.com or call us on 833-TRU-BEEF (833-878-2333).

If you have any QUESTIONS or INQUIRIES, please email us at hello@truorganicbeef.com or call us on 833-TRU-BEEF (833-878-2333).

We are happy to answer your questions, help you with your order, shipping issues, or discuss any refunds, exchanges, or replacements you may be entitled to.

PLEASE NOTE: CORRECT & COMPLETE SHIPPING ADDRESS
When placing an order, please ensure that you provide the correct and complete shipping address to guarantee the delivery to this address. An apartment number or suite number must be provided when applicable ~ this will allow FedEx to identify your precise address.

In the event your order is returned to us, is delayed, or lost due to an incorrect and/or incomplete address (which you have provided when the order is placed) ~ any refunds, exchanges, or replacements are not applicable.

After an order is placed, you will receive an order confirmation by email, reminding you to double-check that you have provided us with the correct shipping address.

Due to the perishable nature of our lamb and beef products, once an order has been processed for shipment and/or already in transit, we are unable to modify, cancel, re-route / redirect (change the delivery address) the order for any reason.


WHAT IF THERE IS A PROBLEM WITH MY ORDER?
The contents of your order will arrive in excellent condition. Your order should arrive frozen, or partially frozen, or cold to the touch / refrigerator cold (below 40 °F as measured with a food thermometer).

Freeze your premium meat products upon arrival or refrigerate to thaw completely. The best place to store your premium meat is in the freezer. Freezing your premium meat means the quality is never ever compromised and you are wasting less.

We are confident that you will love everything you purchase from TruBeef. We have the most competitive price for the premium quality meat products we offer. Our quality and standards are very important to us so we aim to promote our certification and verification to all our customers wherever possible. Our customers have the confidence and satisfaction knowing they are getting a clean and extremely natural product.

In the unlikely event you receive our products that do not meet the standards we guarantee, please email us at hello@truorganicbeef.com within 24 hours of receiving your order.

To help us better understand the issue, please include the order number and detailed photos and/or videos of the issue including the item label, the packaging, the product, the insulation lid, and any other helpful information.

We are happy to work with you in resolving any issues with your order that you may experience. We address these on a case-by-case basis; however, we will do our utmost to work towards a satisfactory solution.

Refunds and/or product replacements are made entirely at our discretion. If you are entitled to any refunds, upon approval, refunds applied to your card payment will take approximately 5 to 7 business days, depending on your bank's processing times as this can vary between credit card issuers.

Shipping and handling costs are non-refundable. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product(s) price minus the actual cost of shipping and handling. If you have purchased our products that had free shipping, we will deduct the actual cost of shipping and handling incurred.

Refunds cannot be issued for products that are handled and/or stored improperly after being successfully delivered, or for potential issues related to a particular recipe, preparation, or cooking method a customer chooses to follow. TruBeef cannot be held responsible for the meat being overcooked resulting in drying out after cooking.


DID YOU ORDER OUR STEAK? TruBeef Organic, Grass-fed & Grass-finished beef and lamb are both extremely natural and takes approximately 20% less time to cook than any beef and lamb you have ever made before. Please keep this in mind to avoid overcooking and to ensure a juicy experience.

· CUSTOMIZE YOUR OWN SUBSCRIPTION BOX or START WITH ONE OF OUR CURATED BOXES.
· SAVE 10% + GET FREE 2 LBS. GROUND BEEF ON EACH AND EVERY RECURRING ORDER.
*10% OFF on every recurring order.
*FREE 2 lbs. Ground Beef on every recurring order.
*Change, Pause, or Cancel any time.
*10% OFF cannot be combined with any other discounts / offers except code for $20 off first purchase and affiliate codes.
*10% OFF does not apply to Gift Card purchases.
*Minimum Order $149 and Free Ground Shipping on orders over $149+ (will be calculated on check out after promotions, discounts, and applicable taxes have been applied).
*We reserve the right to change offers and product prices at any time.

· SPECIAL OFFER / SALE / COMBO DISCOUNTS / DISCOUNT CODES

*Combo discount sale price is not valid on subscription orders.
*Combo discount sale price is not valid when purchased together with products on a recurring subscription.
*Unique discount codes including affiliate codes, must be entered on checkout.
*Minimum order applies for each unique discount code / affiliate code.
*Any of these offers including the unique discount code / affiliate code cannot be applied to previous purchases and/or combined with any other offers.
*Free Ground Shipping on orders over $149+ (will be calculated on check out after promotions, discounts, and applicable taxes have been applied).
*We reserve the right to change offers, including the unique discount code / affiliate code, and product prices at any time.

· RECURRING ORDERS AUTO-RENEWAL & CANCELLATION TERMS

*All recurring order customer(s), you agree you are purchasing a continuous order and will receive regular deliveries based on your selected schedule, billed to your designated payment method until you cancel. Pricing is based on your product choices. Product prices are available on your account page and prices are subject to change without prior notice.

You can customize your own subscription box (except our curated boxes, a collection of pre-selected items), change, pause, or cancel your subscription at any time by visiting your account page or by contacting us via email at hello@truorganicbeef.com or by telephone at 833-TRU-BEEF (833-878-2333).

Three (3) days before your next recurring order is processed, a reminder email will be sent. This is to give you enough time to review, change, pause, or cancel your order.

Please ensure to check all folders in your mailbox, especially spam / junk and promotions. If the email confirmation from TruBeef has been flagged as spam by mistake, select the email marked as spam and then click the “not spam” button.

To ensure delivery to your inbox, add hello@truorganicbeef.com to your contacts. If you are not receiving our emails, please notify us immediately without delay.

We encourage all our subscription customers to always review their recurring orders before every delivery. Any orders that have been billed and processed, as reflected on your account page cannot be cancelled. Once you have been billed, your order is automatically processed for shipping, and we can no longer make any changes.

If you need help logging in to your account, managing your account, or have some questions, please email us at hello@truorganicbeef.com or call us on 833-TRU-BEEF (833-878-2333).

· GOING ON VACATION? GOING OUT OF TOWN FOR A WHILE?
If you have a recurring subscription, please ensure you log in to your account and either: reschedule your next shipment(s) or change your delivery address to a friend or family member, so they could enjoy TruBeef while you are away!

TruBeef ~ Regenerative, Certified USDA Organic, Verified 100% Grass-fed and Grass-finished, Verified 100% Pasture-raised, Non-GMO Project Verified. Halal Certified. TruBeef is committed to Ethical, Sustainable, and Regenerative Farming. All our farms are Carbon Negative. Our business is Carbon Neutral. We hope you'll enjoy all our products and online meat delivery service.

The TruBeef 100% Satisfaction Guarantee is defined as follows: We guarantee that all our lamb and beef is Certified Organic, Non-GMO Project Verified, 100% Grass-fed & Grass-finished, Pasture-raised, and Certified Carbon Neutral all the time.

We guarantee that every order is packed and shipped with the utmost care. We guarantee that every lamb and beef order is blast cell frozen to minus 50 °F over three (3) days. We guarantee that all our products will arrive at your door frozen, partially frozen, or cold to touch / refrigerator cold (below 40 °F as measured with a food thermometer), as defined by the USDA mail-order food safety.

TruBeef cannot be held responsible for the meat being overcooked resulting in drying out after cooking. TruBeef Organic, Grass-fed & Grass-finished beef and lamb are both extremely natural and takes approximately 20% less time to cook than any beef and lamb you have ever made before. Please keep this in mind to avoid overcooking and to ensure a juicy experience.

You're in control.

1.) Choose from any of our CURATED BOXES or BUILD YOUR OWN BOX from our delicious cuts of Steak, Ground Beef, Burgers, & Roasts, Bones, Offal Meats, Suet, & Fats, and Lamb 

2.) Select: Quantity

3.) Decide on either: a One-time order or Subscribe, Save 10% + Get Free. 

4.) Click: Add to Cart

5.) Then, proceed to Check Out

At TruBeef, there's no contract, no complicated ordering, no unclear pricing. 

For all recurring order customers, please log in with the email address that's tied to your subscription account to manage your subscription, avail of your discount, and a faster check out.

• If you have not created an account yet, please create an account here: Create Account
• You should then get an email to activate your account.
• Your account MUST be activated from the email message you have received.

AFTER YOU HAVE ACTIVATED YOUR ACCOUNT
• Log in with the email address that's tied to your subscription account.
• Once logged in, click the "Manage Subscription" page.
• The “Manage Subscription Page” is where you can manage your subscription(s), including:
1.) Updating Your Billing Information
2.) Changing Billing or Shipping Addresses
3.) Skipping, Upcoming Shipments
4.) Pause or Cancel Your Subscription
5.) Modifying Quantities and Changing Products

HOW TO ADD PRODUCTS TO YOUR SUBSCRIPTION
• Ensure you are logged in with the email address that's tied to your subscription account.
• Navigate to a product that you would like to add to an existing subscription.
• Select “Add to Existing Subscription”.
• Select a new shipping rate.
• Select “Add”.

If you need help logging in to your account, managing your account, or have some questions, please email us at hello@truorganicbeef.com or call us on 833-TRU-BEEF (833-878-2333).

We are committed to reducing our carbon footprint and climate impact. We would like to encourage all our customers to order $69.99 and above as smaller orders leave the same carbon footprint and require the same amount of packing, insulation, dry ice (Co2), and transport as larger orders. Hence we chose $69.99 as a happy medium.

Simple! Order a minimum of $149 worth of TruBeef from our online butcher store and Ground delivery to your door in sustainable and eco-friendly packaging is totally free!

Shipping will be calculated on check out after promotions, discounts, and applicable taxes have been applied.

We currently do not ship Ground to Alaska, Hawaii, and Puerto Rico; please contact us via email at hello@truorganicbeef.com or by telephone at 833-TRU-BEEF (833-878-2333) to discuss shipping via Air Express.

To order our lamb and beef online, we keep it as simple as possible.

• FREE GROUND SHIPPING on orders over $149+
• Shipping on orders from $69.99 to $148.99 is $29.99 + tax.
• Shipping will be calculated on check out after promotions, discounts, and applicable taxes have been applied.

We do not ship Ground to Alaska, Hawaii, and Puerto Rico; please contact us via email at hello@truorganicbeef.com or by telephone at 833-TRU-BEEF (833-878-2333) to discuss shipping via Air Express.

We deliver to all 50 States and Puerto Rico.
Unfortunately, we’re unable to deliver any orders to PO Boxes.

We do not ship Ground to Alaska, Hawaii, and Puerto Rico; please contact us via email at hello@truorganicbeef.com or by telephone at 833-TRU-BEEF (833-878-2333) to discuss shipping via Air Express.

Place your order before our cut-off time of Sunday 11:59 pm PT to get your order shipped on Monday – Thursday, excluding federal holidays.

Orders placed after the cut-off time will be shipped the following week.

As a Certified Carbon Neutral Business, we compensate for the carbon footprint of everything we do in our business including shipping and dry ice (Co2).

No. While all our beef and lamb are raised at our Organic livestock farms in Australia, your order is butchered, packed, shipped, and delivered from right here in the United States.

This will depend on where you live. We have two (2) packing facilities on each side of the country: North Carolina and California. When you place your order, our shipping software will automatically determine from which location we will pack and ship your order.

All our premium-aged beef, steaks, and lamb are blast cell frozen after cutting and portioning your order, ensuring peak freshness and a full-flavored eating experience. Deliveries are shipped in fully recyclable and eco-friendly insulated boxes with dry ice. We pack our insulated box with enough dry ice to keep your premium meat products frozen while it's being shipped.

Your order will arrive frozen, or partially frozen, or cold to the touch / refrigerator cold (below 40 °F as measured with a food thermometer). Freeze your premium meat products upon arrival or refrigerate to thaw completely.

The best place to store your premium meat is in the freezer. Freezing your premium meat means the quality is never compromised and you are wasting less. Please thaw your TruBeef meat in a bowl / dish in your refrigerator.

Please be aware that dry ice is very cold and can be dangerous if not handled correctly. Please use gloves to remove any remaining dry ice. We include specific instructions to provide for safe handling and disposal of any dry ice that may remain in your insulated box upon arrival.

For safety reasons, we time our dry ice to be fully or almost fully evaporated by the time it reaches your door.

TruBeef is a 100% Carbon Neutral Business and caring for the environment is the right to do. We constantly strive to reduce our carbon footprint and waste.

All our boxes and insulation are 100% recyclable. This is in line with our ethos as a sustainable meat retailer of the most ethical beef in the world.

A confirmation email will be sent when your order is placed successfully. In addition, a shipment notification with a tracking number will be sent via email and/or text message when your order ships with FedEx. A signature is not required for delivery.

To track your shipment with FedEx, please call 1-800-463-3339 or check online Tracking Your Shipment or Packages | FedEx.