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      •Minimum order $99+
      •Free Shipping* on orders $229+

      T&Cs: Orders, Shipping, Refunds

      SHIPPING COSTS — Updated 08-Jun-23 at 4.30pm PT
      WE SHIP EVERYWHERE IN THE CONTIGUOUS 48 STATES
      Orders $229+ = Free Shipping & Handling including CO, UT, MT

       

      T&Cs: Orders, Shipping, Refunds

      Before you place an order, please read our full store policy on ordering, shipping, refunds, and other important items, then click the checkbox in your cart as a confirmation that you have read and understand all points before proceeding to the payment page.

      This page policy takes approximately 3 minutes to read. Feel free to email us at hello@truorganicbeef.com or call us at (619) 333-8942 for any questions. Thank you!

      This page contains the following important topics:

      Shipping Address
      PO Boxes
      Shipping Schedule
      Reviewing Order Details
      Updating a Shipping Address
      Cancelling an Order
      Order Tracking & Saving our Email Address
      Responsibility
      Satisfaction Guarantee
      Issue with Order
      Report an Issue
      Dry Ice
      Cooking Organic Grass-Fed Meats
      Pricing
      Special Offer and Discount Codes
      Gift Cards
      Limitations
      Minimum Order
      Shipping Costs
      Zero Tolerance
      FAQs page link



      ∎ CORRECT & COMPLETE SHIPPING ADDRESS
      When placing an order, please ensure that you provide the recipient's full name, and the correct and complete shipping address, to guarantee the delivery to this address. An apartment number or suite number must be provided when applicable, this will allow UPS / FedEx to identify your precise delivery address. It is the customer's responsibility to provide a complete and correct address.

      If the shipping address is a commercial / business / office address, please note that UPS / FedEx will not be able to leave a package after office hours, if the place is closed, or on weekends / holidays. TruBeef cannot take responsibility for packages that are delayed or undeliverable for these reasons.
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      ∎ UNABLE TO SHIP TO PO BOXES
      Unfortunately, we are unable to ship to PO Boxes. It is the customer’s responsibility to provide a physical address that is not a PO Box. TruBeef is not responsible for checking or validating shipping addresses. We strongly urge all customers to double-check and verify all addresses and zip codes when placing an order. In the event your order is returned to us, is delayed, lost, undeliverable, or delivered incorrectly due to an incorrect and/or incomplete address (which you have provided when the order was placed), any refunds and/or replacements are not applicable ~ no exceptions.
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      ∎ SHIPPING SCHEDULE
      • Our weekly cut-off time is Sunday at 11.59 pm PT.
      • Orders received before our cut-off time will ship out Monday - Wednesday (occasionally Thursday), excluding Federal Holidays.
      • Orders received after our weekly cut-off time will ship the following week.

      Tip: If you order on a Sunday (before midnight PT), we will ship out Monday (the following day) or Tuesday at the latest. Shipping time is usually 1 to 3 business days.

      As we ship perishable items, we ship every Monday - Wednesday (occasionally Thursday), excluding Federal Holidays ~ to avoid the potential of your delivery getting delayed or stuck at a FedEx / UPS facility over a weekend.

      To get your orders delivered in time, you can also choose a shipping day of your choice up to ten (10) working days in advance. Note this in the "Special Instructions” section just before check-out.

      We kindly ask our customers to please plan accordingly, especially during the peak season or holiday season. 

      While we endeavor to get your order to you in the indicated time frame, TruBeef Organic cannot be held responsible for UPS / FedEx's failure to deliver to the specified time due to causes beyond UPS / FedEx's control including, but not limited to, the following: acts of God, public authorities acting with actual or apparent authority on the premises, riots, strikes or other labor disputes, civil commotions, disruptions in air or ground transportation networks, such as weather phenomena, and natural disasters. In these situations, we will however always make our best efforts to correct the problem. To discuss your concerns, please email us at hello@truorganicbeef.com or call us at (619) 333-8942.

      From our farms to your door, we're a proud Certified Carbon-Neutral business and we’re the First Carbon-Neutral meat company in North America! Being 100% Carbon-Neutral means there is full compensation for the carbon footprint of everything we do in our business including shipping and dry ice (Co2).
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      ∎ REVIEWING ORDER DETAILS
      Upon order completion, an order confirmation email is sent to the email address provided when the order was made.

      We encourage all our customers to always review their orders and to double-check their correct and complete shipping address, prices, weekly shipping schedule, and all other relevant information pertaining to the order.
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      ∎ UPDATING A SHIPPING ADDRESS AFTER ORDERING
      Once an order has been processed, packaged for shipping, a shipping label printed with the original shipping address provided at the time of order, collected by UPS / FedEx, or is already in transit, we cannot modify, re-route / redirect (change the delivery address) the order with UPS / FedEx on your behalf.

      Kindly note, when a package is already labelled with the original shipping address and/or already collected by UPS / FedEx and then subsequently re-routed by the customer, this results in at least a 1 (one) day delay in transit time, and the updated / re-routed destination takes 1 (one) day to show on the updated tracking.

      If the original shipping address is amended in any way by the customer using apps, chat services, or by calling UPS / FedEx directly to make a change on the original shipping address provided or when a customer has a UPS or FedEx app that is pre-set to redirect packages to an address that is different from the original shipping address, this will incur shipping delays. As per UPS & FedEx policy, such address changes will incur shipping delays. If the customer makes an address change directly with UPS / FedEx, they do so at their own risk. TruBeef Organic cannot be responsible for any delays incurred.

      Due to a change of shipping address delay, we are unable to guarantee that the order will arrive frozen, partially frozen, or cold to the touch/refrigerator cold (below 40 °F as measured with a food thermometer). Any refunds and/or replacements are not applicable ~ no exceptions.

      Unfortunately, we have no control over this aspect of UPS & FedEx policy, hence our order confirmation email always contains a polite reminder to double-check that the shipping address is correct and that the customer can receive the order at this shipping address.

      Due to our products’ highly perishable and time-sensitive nature (Beef and Lamb), the customer must give us the correct shipping address at the point of order to ensure timely delivery.

      When an order is already showing as "Out for Delivery" by UPS / FedEx, we are unable to modify, re-route / redirect (change the delivery address) on your behalf as it is deemed too late by the carriers.
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      ∎ CANCELLING AN ORDER
      Due to the perishable nature of our products and the fact that all orders are made to order every weekend i.e. butchering, packing, labelling, and blast cell freezing, we require the following minimum notice:
      • Orders received from Wednesday to Friday must be cancelled by Friday of the same week at 11.59 pm PT.
      • Orders received from Saturday to Tuesday have a strict no cancellation and/or refunds ~ no exceptions.

      Per our shipping policy, website product pages (shipping tab), and order confirmation email, our shipping days are: Monday, Tuesday, and Wednesday, occasionally Thursday (excluding Federal Holidays) — after an order is received before the weekly cut-off time of Sunday 11.59 pm PT.

      Once an order has been billed, processed (butchered, vacuum packed, labelled), packaged for shipping, and collected by UPS / FedEx truck, we can no longer make any changes and/or cancel for any reason. Any refunds and/or replacements are not applicable ~ no exceptions.

      Refunds are made entirely at our discretion and can be offered or withdrawn at our discretion.

      If you are entitled to any refunds, the refunded amount will reflect on your online banking within 3 to 10 business days, depending on your bank's processing times as this can vary between credit card issuers.

      Shop Pay installments: If you are entitled to any refunds, the refunded amount will be returned to your original payment method within 3 to 10 business days, and your balance will be updated.

      For more info about Shop Pay Installments, please check the link here: https://truorganicbeef.com/pages/shop-pay-installments-faq
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      ∎ ORDER TRACKING & SAVING OUR EMAIL ADDRESS
      It is important that customers must add our order email address hello@truorganicbeef.com to their email contact lists as multiple reminder emails are sent which contain important updates including order confirmation, delivery address confirmation, shipping and delivery updates.

      Failure to save our order email address hello@truorganicbeef.com may result in important email updates going to your spam / junk / promotion folder.

      1.) A confirmation email with details of your purchase will be sent when your order is placed successfully.
      2.) A shipment notification with a tracking number and shipping information will be sent via email and/or text message when your order ships with FedEx / UPS.
      3.) A third email is sent confirming the package is on the truck and out for delivery.
      4.) A final email is sent confirming the order has been successfully delivered.
      5.) A signature is not required for delivery.

      Note:
      • Please make the necessary preparations for receiving your order on the day of delivery.
      • Check your tracking number on a regular basis to monitor the progress and delivery of your order.
      • FedEx / UPS does not require a signature for delivery.
      • To help prevent package theft, also known as porch piracy, please take your package inside your home or store to a secure location as soon as the courier has delivered your order.
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      To track your shipment with UPS:
      Help & Support Center: https://www.ups.com/us/en/help-support-center.page
      Track your package: https://www.ups.com/track?loc=en_US&requester=ST/


      To track your shipment with FedEx:
      Telephone: 1-800-463-3339
      Track your package: https://www.fedex.com/en-us/tracking.html
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      ∎       RESPONSIBILITY FOR DELIVERY
      It is our responsibility to ensure UPS / FedEx have the customer's full shipping address (which was provided when the order was placed). Successful delivery is defined as: When an order has been recorded as delivered to the customer's shipping address by UPS / FedEx on their tracking system.

      Delivery to any address (including residential, commercial, offices, businesses, apartments, condominiums, gated communities, or any property with keypad access / call box codes) is at the customer's own risk. It is not the responsibility of TruBeef Organic to ensure a delivery address is secure. It is the customer's responsibility to make the necessary preparations to allow the successful receiving of an order on the day of delivery. It is the customer's sole responsibility to ensure UPS / FedEx driver can access a property if a code / keypad is required.

      If the customer is not available to receive the order at the time of delivery at the delivery address, the customer does so at their own risk. It is not possible for TruBeef Organic to guard or safely secure a package after it has been successfully delivered by UPS / FedEx to the customer's shipping address (including delivery to mail rooms, postal rooms, front desks, reception desks, reception areas, concierge desks, service desks, condo/apartment lobby, leasing office, property management office, etc.).

      To help prevent package theft, also known as porch piracy, please take your package inside your home or store to a secure location as soon as the courier has delivered your order. If UPS / FedEx shows a package as being delivered from their tracking, but the customer disputes the delivery of the package and/or cannot physically locate the package, please contact UPS or FedEx immediately without delay.

      TruBeef Organic is not in a position to dispute the delivered status with UPS / FedEx, as we are not present at the delivered address. Once a package has been delivered to a customers' shipping address, TruBeef Organic cannot be held responsible for loss, theft, or any damage after a successful delivery to the customer's shipping address (including delivery to mail rooms, postal rooms, front desks, reception desks, reception areas, concierge desks, service desks, condo/apartment lobby, leasing office, property management office) ~ any refunds and/or replacements are not applicable ~ no exceptions.

      Delivery Instructions: If you (the customer) are not at home when your shipment arrives, the courier will generally leave the package for you at your door or common area, unless other delivery instructions have been communicated by you (the customer) to the courier. The risk of loss and/or damage passes to you (the customer) at the time of delivery.

      If the customer is not available to receive the order on the day of delivery, TruBeef Organic cannot guarantee the product will be frozen, semi-frozen or cold to the touch. 

      It is therefore vital to ensure the customer is at the delivery address on the day of delivery, to open the shipping box and store straight away each individual packaged product safely in a freezer.

      TruBeef Organic cannot guarantee or be held responsible for the quality of the product when a shipping box has been left unopened and/or the product is not stored in a freezer on the day of delivery, any refunds and/or replacements are not applicable ~ no exceptions.

      TruBeef Organic ships a time-sensitive, perishable product. We calculate the dry ice quantity based on the estimated shipping time. Hence, the shipping box must be opened and the contents stored in a freezer straight away upon delivery.
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      ∎ WHAT IS THE TRUBEEF SATISFACTION GUARANTEE?
      The TruBeef 100% Satisfaction Guarantee is defined as follows: We guarantee that all our Beef and Lamb is Certified 100% Organic, Non-GMO, 100% Grass-Fed & Grass-Finished, Pasture-Raised, and Certified Carbon Neutral all the time.

      We guarantee that every order is packed and shipped with the utmost care. We guarantee that every Lamb and Beef order is blast cell frozen to minus 70 °F over three (3) days. We guarantee that all our products will arrive at your door frozen, partially frozen, or cold to the touch / refrigerator cold (below 40 °F as measured with a food thermometer), as defined by the USDA mail-order food safety.
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      ∎ WHAT IF THERE IS AN ISSUE WITH MY ORDER?
      Our meat products leave our butchery and our premises in their sealed packaging. All meat packages are inspected and confirmed sealed before packing in an insulated box with dry ice and sealed for shipping.

      The contents of your order will arrive in excellent condition. Your order should arrive frozen, partially frozen, or cold to the touch / refrigerator cold (below 40 °F as measured with a food thermometer).

      It is possible that a portion of your order may arrive partially frozen or cold to the touch (cold as if it were in a refrigerator) ~ which is perfectly safe for re-freezing or cooking, and in line with USDA Food Safety Guidelines. Thawed meat once cold to the touch is in no way defective or harmful.

      Orders must be unpacked and stored in your freezer upon arrival. The best place to store your premium meat is in the freezer. Freezing your premium meat means the quality is never compromised and you are wasting less. To thaw completely, place your premium meat in the refrigerator. Meat has natural juices, a natural substance called myoglobin, therefore, always put your TruBeef meat in a bowl / dish when thawing in the refrigerator. All TruBeef Organic products must be fully and safely thawed in your refrigerator before cooking.

      Refunds and/or replacements cannot be issued for products that are handled and/or stored improperly after being successfully delivered. TruBeef is not responsible for the customer’s unsafe storage, unsafe handling, unsafe preparation, or unsafe cooking of raw meat. TruBeef defines Safe & Unsafe Safe handling, storage, preparation, and cooking of raw meat as per USDA and FDA Food Safety Guidelines.

      We are confident that you will love everything you purchase from us. We have the most competitive price for the premium quality meat products we offer. Our quality and standards are very important to us, so we aim to promote our Certification and Verification to all our customers wherever possible. Our customers have the confidence and satisfaction knowing they are getting a clean and extremely natural product.
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      ∎ REPORTING AN ISSUE
      In the unlikely event you receive our products that do not meet the standards we guarantee, please contact us immediately without delay — on the day of receiving your order. 

      Email us at hello@truorganicbeef.com or call us at (619) 333-8942.

      A printed packing slip (a document that lists all items) is included in the package as a record of what should be in the shipment. It is the customer’s responsibility to double-check the received items against the packing slip when an order is received. If you believe something is wrong or missing from your order, and you have identified the item(s), please contact us immediately within 24 hours of successful delivery.

      As we are not able to physically access the product and to help us better understand an issue, we will require the following information.

      • Order number
      • Detailed photos and/or videos of the issue, including the item label, the product, the packaging, the insulation lid ~ as it was received.
      • Please include any other documentary information to support your issue.

      Filing an issue is time sensitive. Failure to cooperate in providing documentary information, pictures and/or videos supporting your issue may delay or completely compromise our ability to assist you.

      We are happy to work with you in resolving any issues with your order that you may experience. We address these on a case-by-case basis; however, we will do our utmost to work towards a satisfactory solution. Refunds and/or replacements are made entirely at our discretion and can be offered or withdrawn at our discretion.

      Due to the perishable nature of the product, unfortunately, we cannot facilitate any exchange and/or returns ~ no exceptions.

      If you are entitled to any refunds, refunds applied to your card payment will take approximately 3 to 10 business days, depending on your bank's processing times as this can vary between credit card issuers.

      Shipping and handling costs are non-refundable. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product(s) price minus the actual cost of shipping and handling. If you have purchased our products that had free shipping, we will deduct the actual cost of shipping and handling costs incurred.
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      ∎ DRY ICE
      Dry ice evaporates in transit. For safety reasons, we time our dry ice to be fully or almost fully evaporated by the time it reaches your door, so you don't have to handle the very cold dry ice which is dangerous if not handled correctly. Please use gloves to remove any remaining dry ice. Do NOT handle dry ice with bare hands. We include specific instructions to provide for safe handling and disposal of any dry ice that may remain in your insulated box upon arrival.

      To dispose of any remaining dry ice: Dry ice needs to sublimate or evaporate in a well-ventilated area, choose an area that you do not spend a lot of time in, and away from children and pets. Never place dry ice directly on a tiled, laminated, or solid surface. Never dispose of dry ice in a toilet, sink, trash can, dumpster, chemical waste container, or down a building's garbage chute.
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      ∎ COOKING ORGANIC GRASS-FED MEATS & COLOR WHEN RAW
      ***VERY IMPORTANT COOKING REMINDER FOR ORGANIC GRASS-FED MEATS***​​​

      Due to the all-grass diet, 100% Grass-fed Beef and Lamb is naturally leaner. Organic Grass-Fed & Grass-Finished STEAKS, SHORT RIBS (Flanken Cut / Korean Style), LIVER, AND LAMB CHOPS will cook 30% QUICKER than you may be used to.

      It is vital to adjust your normal cooking times to avoid overcooking and ensure a juicy experience.

      For best results, cook these cuts to rare, medium-rare, or medium at most.

      If using a meat thermometer, the internal target temperature should be 5 to 10 °F less than your normal range.

      When raw, our Organic Grass-fed Beef and Lamb will have a much deeper red color  than you may be used to. This dark red color is a result of two key factors 1.) Beta Carotene from wild grass and 2.) The high amount of nutrients and minerals only found in wild Organic native grasses.

      This is perfectly natural. We do not use CO2 gas or Nitrate film to artificially lighten the color which is common in grocery store meats.

      TruBeef is regeneratively raised beef and lamb on wild organic pastures which gives our meats unique characteristics of leanness, texture, color, scent, flavor, and nutrient density. To get the best out of these characteristics, please avoid overcooking.

      Before cooking, please read our guide: HOW TO COOK GRASS-FED STEAKS THE RIGHT WAY.

      We also send a link to this guide in our order confirmation email and our cooking reminder emails.

      TruBeef cannot be held responsible for the customer's personal preference including taste / flavor, marbling, fat content, leanness, presence of bones in bone-in products, or how they cooked their beef, offal, and lamb; and for any potential issues related to a particular recipe, preparation, or cooking method a customer chooses to follow. TruBeef is not responsible for the overcooking or undercooking of our meat.

      Multiple reminder emails are sent noting the quicker cooking time of our Beef and Lamb.

      At TruBeef Organic, we sell an extremely clean 100% Organic, 100% Grass-Fed and Finished Beef and Lamb which gives our meats unique characteristics of leanness, texture, color, scent, flavor, and nutrient density. This type of meat product is extremely rare in the  US marketplace and it may be the first you have purchased / eaten a meat product like this before. Personal taste, preferences, expectations, or comparisons to other suppliers or brands of beef and lamb previously purchased are not grounds for refund and/or replacement. 

      Due to the perishable nature of the product, unfortunately, we cannot facilitate any exchange and/or returns ~ no exceptions. 
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      ∎       PRICING
      TruBeef reserves the right to change product prices at any time. TruBeef reserves the right to increase, decrease, add/or eliminate shipping and handling charges from time to time. Product prices, shipping, and handling charges are available on our website, truorganicbeef.com. All prices are subject to change without prior notice.
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      ∎ SPECIAL OFFER / SALE / COMBO DISCOUNTS / DISCOUNT CODES 
      • Minimum order applies for each unique discount code.
      • The discount code entry field will show during checkout when the active discount code is available.
      • The unique active discount code must be entered at checkout.
      • Discount codes do not apply to sale items.
      • Only one active discount code can be used per order and/or per customer.
      • Any of these offers, including the unique discount code cannot be applied to previous / pending purchases, cannot be combined with any other offers, and is not valid for Gift card purchases.
      • Free Shipping on orders over $229+ (calculated at check-out, pre-tax, after any discounts).
      • We reserve the right to change product prices at any time.
      • We reserve the right to increase, decrease, add/or eliminate shipping and handling charges from time to time.
      • We reserve the right to change or cancel any discount codes or offers at any time.
      • We reserve the right to change or cancel any order due to unauthorized, altered, or ineligible use of the offer.
      • Only authorized and valid purchases will be processed and shipped.
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      *Terms: 10% OFF Military Discount. 
      • Minimum Order $229.00 per order per shipping address.
      • Offer is valid on new orders placed between July 3rd 2023 from 1.00 pm PT until further notice.
      • Offer is not valid on prior/pending orders, and cannot be combined with any other promotions/offers including discounted items, bulk items or sale items.
      • Offer is not valid on Gift card purchases.
      • Free Shipping on orders over $229+ (calculated at check-out, pre-tax, after any discounts).
      • We reserve the right to change or cancel any order due to unauthorized, altered, or ineligible use of the offer.
      • We reserve the right to change, alter or cancel the offer at any time.
      • Only authorized and valid orders will be processed and shipped.
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      ∎ GIFT CARDS
      e-Gift Cards are non-refundable and cannot be redeemed for cash. We do not accept returns on e-Gift Cards. Please protect your TruBeef Organic e-Gift Cards. TruBeef Organic is not responsible in the event of a lost, stolen, destroyed, or used without permission e-Gift Card. We do not replace and/or re-issue any e-Gift Cards under any circumstances ~ no exceptions.
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      ∎ ORDER LIMITATIONS
      TruBeef reserves the right to reject any order and/or limit the quantities on any order, without giving any reason. If your order is rejected, we will attempt to email you at the email address provided when the order was placed.
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      ∎ MINIMUM ORDER 
      We took the painful decision to have a minimum order of $99 due to the extremely high cost of shipping perishables, the cost of insulated coolers, dry ice, and corrugated boxes. The prices of these have dramatically soared over the last 18 months and keep continuing to soar once again. It brings us great sadness to charge a minimum order of $99. 

      We are also fully committed to reducing our carbon emissions year on year. Large box orders and very small orders have almost identical carbon emissions, so we felt a $99 minimum order was a fair balance. We hope you as our customer understand.
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      ∎ SHIPPING COSTS — Updated 08-Jun-23 at 4.30pm PT
      • WE SHIP EVERYWHERE IN THE CONTIGUOUS 48 STATES
      • Orders $229+ = Free Shipping* & Handling (* including CO, UT, MT).
      • Orders under $229 = $49.99 Flat Fee Shipping & Handling (* including CO, UT, MT).
      • Ground Shipping is calculated and applied on checkout (pre-tax and after any discounts have been applied).
      • There is no shipping option for orders under $99.
      • Unfortunately, we’re unable to deliver any orders to PO Boxes.
      • All TruBeef Organic products will last in your freezer for 12 months!

      TruBeef is committed to Ethical, Sustainable, and Regenerative Livestock Farming. As a Certified Carbon Neutral Business, we compensate for the carbon footprint of everything we do in our business including shipping and dry ice (Co2).
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      ∎ ZERO TOLERANCE POLICY
      TruBeef Organic treats our customers with courtesy and respect and asks for the same in return. We have the right to carry out our work without violence, aggression, abuse, and harassment.

      Any behavior verbal, physical, or written which causes any member of our team to feel uncomfortable, humiliated, insulted, harassed, or threatened is totally unacceptable.

      The Zero Tolerance policy includes in-person, over the telephone, or in written communication. TruBeef Organic considers this behavior to be:
      • Attempted or actual aggressive threatening actions made towards any member of our team.
      • The use of aggressive, threatening, harassing, humiliating, insulting, or abusive language, (including the raising of the voice, swearing, cursing, shouting) which threatens, intimidates, or makes any of our team feel uncomfortable.
      • Bribery and solicitation for the purposes of garnering cash back in exchange for good or bad reviews.
      • Nuisance calls, texts, or emails.
      • Trolling.

      TruBeef Organic reserve the right to remove any customer details from its systems and cease to correspond with or do business with them.

      We have the right to refuse to serve you.
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      More FAQs here.